Privacy Policy

1. Introduction

Anwaar Al Harmain Travel & Tours ("we", "us", or "our"), located at Kutchery Road, Near Meezan Bank, Sialkot, Pakistan, operates a WhatsApp Business API-based communication service. This Privacy Policy explains how we collect, use, store, and protect the personal data of our business clients (Travel Agents) in compliance with applicable Pakistani law and Meta Platform Terms.

By engaging with our WhatsApp Business services, you agree to the practices described in this Privacy Policy.

2. Who We Are

We are a Business-to-Business (B2B) travel services company. Our WhatsApp Business API is used exclusively to communicate with registered Travel Agents and business partners. We do not provide services directly to individual consumers.

3. Data We Collect

We collect and process only the minimum data necessary to provide our services. The personal data we collect includes:

• Full Name of the business contact person
• Business Email Address
• WhatsApp Phone Number
• Business Name / Travel Agency Name

We do not collect sensitive personal data such as passport details, financial information, or government identification numbers through our WhatsApp Business API.

4. How We Use Your Data

We use the collected data solely for the following purposes:

• Sending booking confirmation alerts and updates
• Sending account approval notifications
• Providing customer support related to travel bookings
• Communicating service updates and important business notices

We do not use your data for marketing to third parties, profiling, or any automated decision-making processes.

5. Meta / WhatsApp Platform Data

Our WhatsApp Business API is powered by Meta Platforms, Inc. When you interact with us via WhatsApp, certain data is processed through Meta's infrastructure. We access this data solely to deliver our business communication services. We comply fully with Meta's Platform Terms and Developer Policies.

The data we access from Meta's platform includes message content and phone numbers, used only to respond to and manage business communications.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Specifically:

• Personal data collected through WhatsApp Business API is retained for a maximum of 30 days
• After this period, data is securely deleted from our systems
• Data may be retained longer only if required by Pakistani law or regulatory obligations

7. Data Storage & Security

All personal data is stored in a secure database with appropriate technical and organizational safeguards. We implement the following security measures:

• Access controls limiting data access to authorized personnel only
• Encrypted data storage and transmission
• Regular security reviews of our data handling practices

We do not transfer personal data outside Pakistan or to any third parties, service providers, or data processors.

8. Data Sharing & Disclosure

We do not sell, rent, trade, or share your personal data with any third parties, including:

• Other travel agencies or businesses
• Marketing companies or advertisers
• Data brokers or analytics providers

We may disclose personal data only if required by Pakistani law, court order, or lawful government authority request. We have not shared any personal data in response to national security requests in the past 12 months.

9. Your Rights

As a data subject under applicable law, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data from our systems
• Right to Withdraw Consent: Opt out of our WhatsApp Business communications at any time

To exercise any of these rights, please contact us using the details provided in Section 11.

10. Children's Privacy

Our services are strictly Business-to-Business (B2B) and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will delete it immediately.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify registered business clients of any material changes via WhatsApp or email. The updated policy will be published on our website at ahttgroups.com with a revised effective date.